Support of Apple HEIC photo file format
complete
M
Mark Powell
Security provides photos in HEIC format, Apple iphone format. Would like HOALife to support HEIC format for pictures. Current method requires converting from HEIC to JPEG.
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Daniel Westendorf
complete
Support for HEIC has been officially added. Uploaded images HEIC images should be automatically converted to jpg when viewed. Please email support@hoalife.com if you have issues.
C
Cliff Joyce
Also, homeowners (with iPhones) frequently submit ARC Requests containing HEIC photos for which thumbnails do not appear on the HOALife dashboard or owner portal. This requires a Board or ARC member to hand-convert the photos to JPEG format, then create an Internal Note containing the converted JPEGs. Otherwise, other Board/ARC members cannot see the HEIC photos at all.
As an alternative solution perhaps the HOALife file upload GUI could refuse the upload of HEIC images.